Privacy Policy

Introduction

freshvectorhubum S.A. ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us in any way.

This policy applies to all personal data processing activities carried out by freshvectorhubum in connection with our restaurant technology solutions and services.

Data Collection

The data we collect depends on how you interact with our services. We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business address when you contact us or request our services
• Business Information: Restaurant name, business type, and operational requirements for service customisation
• Technical Information: IP address, browser type, device information, and website usage data through cookies and analytics
• Communication Data: Records of correspondence, meeting notes, and service-related communications
• Service Data: Information related to the technology solutions we provide, including system configurations and support requests

How We Use Your Information

We use your personal data for the following purposes based on legitimate business interests and legal obligations:

• Service Delivery: To provide restaurant technology solutions, implementation services, and ongoing support
• Communication: To respond to enquiries, provide quotes, and maintain customer relationships
• Business Operations: To manage contracts, process payments, and maintain business records
• Service Improvement: To analyse service performance and develop better solutions for our clients
• Legal Compliance: To comply with legal obligations, including tax and regulatory requirements
• Marketing: To provide relevant information about our services, with your consent where required

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist us in delivering our services
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Protection: To protect our rights, property, or safety, or that of our clients
• Business Transfers: In connection with any merger, acquisition, or sale of business assets

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Client Data: Retained for the duration of our business relationship and up to 7 years after termination for legal and tax purposes
• Marketing Data: Retained until you withdraw consent or up to 3 years of inactivity
• Website Analytics: Typically retained for 26 months in accordance with standard analytics practices
• Communication Records: Retained for up to 5 years for business continuity and dispute resolution

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and staff training
• Secure backup and recovery procedures
• Compliance with industry security standards

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this policy.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) if you believe we have not handled your personal data in accordance with applicable data protection laws.